Delivery & Setup Policy

This protects you from:

• “Why are you late?”
• “I thought delivery was free.”
• “Why are you charging extra for distance?”
• Access issues
• Early pickup complaints

---

Here’s what you SHOULD have on your site:

---

Delivery & Setup Policy

Pepe’s Party Rentals

Pepe’s Party Rentals provides professional delivery, setup, and pickup services for all rental equipment.

Delivery Area

We are located in Stafford, Virginia and deliver within a 50-mile radius of our main location.

Additional delivery fees may apply for extended distances.

---

Delivery Time Window

Delivery times are scheduled based on route efficiency and event timing.

• We typically arrive 1–3 hours before your scheduled start time.
• Exact arrival times are not guaranteed unless previously arranged in writing.

Our team will communicate on the day of delivery if needed.

---

Setup Requirements

Customer must ensure:

• Clear access to setup area
• Required space available
• Electrical outlet accessible (if required)
• No stairs or access restrictions without prior notice

Failure to meet setup conditions may result in cancellation without refund.

---

Pickup Policy

Pickup typically occurs:

• After the agreed rental period
• Later in the evening or the following morning depending on schedule

Exact pickup time is determined by route planning.

---

Customer Responsibility

Customer must ensure equipment remains:

• Supervised
• Protected from damage
• Free from misuse

Customer is responsible for damage during rental period.

---

Now let me give you strategic clarity as a business owner:

For a local party rental business like yours, the most important policies are:

1️⃣ Terms of Service
2️⃣ Cancellation & Refund Policy
3️⃣ Delivery & Setup Policy
4️⃣ Liability Waiver
5️⃣ Damage Responsibility Clause