Refund policy
Pepe’s Party Rentals – Cancellation & Refund Policy
At Pepe’s Party Rentals, every reservation secures equipment, staff scheduling, transportation, and preparation time specifically for your event. Once your date is booked, that inventory is removed from availability for other customers.
Deposit Requirement
All reservations require a 20% deposit of the total order amount to secure your event date.
• The deposit equals 20% of the full rental total.
• Your booking is not confirmed until the deposit is received.
• The remaining balance must be paid prior to or at the time of setup (depending on your payment structure).
This deposit guarantees your equipment, event date, and crew scheduling.
Cancellation Policy
• Cancellations made more than 48 hours before the scheduled event may receive their 20% deposit refunded.
• Cancellations made within 48 hours of the event will result in forfeiture of the 20% deposit.
Because equipment and staff are scheduled in advance, late cancellations prevent us from rebooking that date.
Weather Policy (Outdoor Rentals)
• Light rain or non-severe conditions do not qualify for cancellation.
• Severe weather creating unsafe conditions may qualify for rescheduling at our discretion.
• Weather-related cancellations within 48 hours do not qualify for deposit refunds but may be eligible for rescheduling based on availability.
Safety decisions are made by Pepe’s Party Rentals.
Day-of-Event Setup Requirements
If upon arrival:
• Adequate space is not available
• Electrical access is not provided
• Access to the setup area is blocked
• Safety requirements are not met
The rental may be canceled onsite and the deposit will not be refunded.
Our Commitment
We are committed to providing a punctual, professional, and safe experience. Our policies are designed to protect both our clients and our preparation process.
If you have any questions before booking, we are happy to clarify everything in advance.
Thank you for choosing Pepe’s Party Rentals.
