Frequently Asked Questions

Do you charge a delivery fee or pick up fee and what is it based on?

Yes, we charge a delivery fee and pick fee which is dependent on the
city we are delivering to. We do not charge according to amount of
rentals.

What are your hours of delivery?

Our hours of delivery and pick ups are from 9am-8pm. Any deliveries or
pick ups made before or after are subject to additional fees.

What if I am having an event at a park and they don't have power?

We have had many events at parks and what our customers usually do is
rent a generator. Depending on your rentals, we can make sure we have a
generator to meet your needs.

What if we need to cancel?

All cancellations must be made 48 hours prior to us delivering the
rentals. A lot of customers confuse their delivery date with their event
date. If we are delivering the day before the event then the last time
to cancel is 2 days before that date.

How do I determine the tent size that I need?

There are many different factors to take into consideration when
choosing a proper tent size. Please give us a call to discuss and we can
recommend a size. We will need to know what type of set up you will
have (ceremony, reception, cocktail hour). We will need to know if you
will need room for dance floors, food tables and any
other activities that will require space beneath the tent.

What surfaces do you set up on?

We set up on grass, concrete, asphalt, and dirt. If we set up on grass
or dirt, we usually stake the tent into the ground. If you have any
sewage lines or sprinkler systems close to the surface, we will need to
know so that way we may plan on anchoring in a different way. If it is
set up on concrete or asphalt, we will need to use water barrels to
anchor the tent. In this case, we will need access to water to fill the
barrels.

What payments do you take?

zelle,cash, credit card and checks

Are we responsible for the equipment if it gets damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our
equipment. If something malfunctions, please alert us at once so we can
remedy the situation. However, if damage occurs due to negligence, you
will be responsible for the damages. We keep our equipment well
maintained and this usually does not happen. If it is something small
like a broken glass or a stained linen, it is not something we worry
about.

Still have a question?

Call or write us at Pepespartyr@gmail.com or (571) 268-5496